

The 2026 CRM outlook: Agentic AI drives autonomous workflows, forcing a pivot to human empathy, ethical governance, and data fabric for hyper-scale.
Gartner issues a strong warning: CISOs must block AI browsers like Comet and Atlas due to systemic risks like prompt injection and data leakage.
Anthropic launches Claude Cowork, an AI agent for non-developers built on Claude Code. It automates file management and tasks with autonomous action.
Experts predict 2026 will be defined by Agentic AI, moving from GenAI challenges to autonomous threats, forcing a shift to AI-powered, predictive defense.
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